Catchers Helpdesk – is a plugin, which creates a powerful ticket system right in WordPress admin area.
Every request sent to your support email becomes a ticket in your helpdesk . You can easily categorize and prioritize tickets and assign them to the right people in your team.
You don’t have to worry about multiple agents responding to the same ticket anymore because everyone on your team (user in admin area) can see who is working on each ticket, as well as its status.
The key features:
Your potential clients can reach you via email or by using the contact form. You can respond to emails and your customers will receive immediate replies. Catchers Helpdesk will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets.
Affordable and useful tool for saving you time. You can create saved reply if you answering the same question frequently. They can be utilized in any form of customer communication: from inquiry, to request, to support.
Conversation feed filtering
You can filter all conversations on the ticket page for the easier organization. Filtering Conversations allow you to selectively view conversation messages by author and status.
Public comments can be read by anyone who has access to the ticket. You can also add private comments to tickets. These comments are only visible to other agents, not to the ticket requester or any other end-users.
A simple listing of the date and time a request was assigned to someone and who it was that assigned it as well as status changes. The activities feed in a ticket shows you a quick log of all the activities that have been happening on it.
You can export your tickets list to a CSV whenever you want to create custom reports or presentation for a manager.
Embed contact form
«Help Catcher» - is a simple embed code you can add to your website, which enables customers to contact you without leaving the page. Choose background, hover colors, conversation text and be prepared for the new flow of customers requests.
Helpdesk plugin includes client cards. On the ticket page, you can see the customer’s information with tags. Contact information and client’s previous tickets.